SUMMARY

The Department of Health Services (DHS) administers the State’s Medical Assistance program, which includes non-emergency medical transportation (NEMT) services for individuals with low and moderate incomes. From August 2013 through June 2014, Medical Transportation Management (MTM), Inc., a transportation broker with which DHS has contracted, provided 2.3 million trips to approximately 69,300 Medical Assistance recipients. We analyzed concerns with the transportation provided by MTM, including no-shows and late arrivals, and we make recommendations to improve NEMT services and enhance oversight by DHS.