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Oversight of the Human Resource System and Payroll and Benefits Processing |
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University of Wisconsin System | |
February 2014 | |
Report Highlights | |
The Human Resource System (HRS) is used by the University of
Wisconsin (UW) System to administer payroll and benefits for its
employees. In fiscal year
In January 2013, we reported that UW System overpaid state group health
insurance premiums by an estimated
Budget and Expenditures
In September 2009, the Board
of Regents approved a budget
of
UW Service Center
The UW Service Center, which
is now overseen by UW System
Administration, provides support
to all UW institutions related to
payroll, benefits, and other automated
human resources functions.
UW Service Center expenditures
increased from
HRS Implementation Issues
We reviewed HRS implementation
and noted concerns in several
areas that have reduced efficiency
and increased the cost of HRS
beyond the
Documentation also indicated that
training objectives might not be
achieved prior to implementation.
We found that
In part because UW System did
not significantly standardize and
simplify business processes prior
to HRS implementation, it made
a total of 192 modifications to the
software it purchased to create
HRS, largely to be consistent with
its existing policies or procedures.
Several of these modifications have
created problems for payroll and
benefits processing. For example,
a modification needed to comply
with federal law and to accurately
calculate payroll taxes for certain
student employees was not correctly
implemented and resulted in an
estimated We also found that some UW institutions had not implemented HRS components, which are known as eBenefits and Talent Acquisition Management, that were intended to streamline benefits selection and facilitate employee recruitment. Some UW institutions do not have plans to implement these components.
As we reported in January 2013,
UW System did not have a process
in place to ensure the timely and
accurate reconciliation of employee
benefits. We analyzed the state
group health insurance billing
errors UW System made from
UW System has taken steps to
reduce overpayments for state group
health insurance and WRS benefits.
We found the amount of state group
health insurance overpayments
declined from
Future Considerations
While both internal and external
reviews have resulted in recommendations
to improve HRS operations,
the majority of UW System’s
efforts to correct problems with
HRS and payroll and benefits
processing have focused on two
broad initiatives First, to correct
immediate concerns related to HRS,
the UW Service Center created a
series of 20 “stabilization projects.”
Some of these efforts have resulted
in unanticipated expenditures. For
example, UW System spent nearly
Second, the “HRS Roadmap” was
developed by the UW Service
Center in March 2013 and proposes
improvements in four areas: policy,
process, staffing/training, and
HRS software. However, As the Department of Administration implements the State Transforming Agency Resources (STAR) project, and ETF implements its new Benefits Administration System, each agency could benefit from consideration of the findings and recommendations from this report, as well as findings and recommendations from our prior audit of large information technology (IT) projects (report 07-5).
Recommendations
We recommend UW System
complete its efforts to identify
problems created by the software
modifications that were made;
perform adequate testing when
any system changes are made;
and determine whether removing
certain modifications would resolve
problems with HRS administration,
prevent future problems, or limit
future costs We recommend UW System report to the Joint Legislative Audit Committee by July 1, 2014, on:
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